Privacy Policy

Last Updated: September 28, 2026

EPSellz respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, contact us, or otherwise use our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly to us when you place an order, create an account, contact us, or otherwise interact with our website.

This information may include:

Name
Billing address
Shipping address
Email address
Phone number
Order and purchase information
Account information
Communications you send to us
Information necessary to process and fulfill your order

We may also automatically collect certain technical information when you visit our website, such as:

IP address
Browser type
Device information
Pages viewed
Referring pages or websites
Website activity
Cookie and similar technology information

2. Payment Information

Payments are processed through third-party payment processors.

EPSellz generally does not directly store complete credit or debit card numbers. Payment information may be collected and processed securely by the payment provider selected during checkout.

Payment providers may collect information necessary to process transactions, prevent fraud, comply with legal requirements, and provide their services.

3. How We Use Your Information

We may use personal information to:

Process and fulfill orders
Process payments and refunds
Arrange shipping and delivery
Provide order confirmations and tracking information
Communicate with you regarding your order
Respond to questions and customer service requests
Maintain and improve our website
Detect or prevent fraudulent transactions
Maintain website and account security
Keep appropriate business and transaction records
Comply with applicable legal and regulatory requirements
Enforce our policies and Terms & Conditions

4. Order Fulfillment

Certain orders may be sourced or fulfilled with the assistance of third-party suppliers or fulfillment providers.

When necessary to fulfill your order, we may provide relevant information to these parties, including your:

Name
Shipping address
Product ordered
Product options or variations
Other information reasonably necessary to complete delivery

We only intend to share information reasonably necessary to process and fulfill the applicable order.

5. Shipping Providers

We may share necessary delivery information with shipping carriers, logistics providers, and other parties involved in delivering your order.

This may include your name, shipping address, contact information, and shipment details.

These providers may process information according to their own privacy practices and applicable law.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate and improve the website.

Cookies may be used to:

Maintain your shopping cart
Remember website preferences
Support checkout functionality
Maintain account sessions
Improve website performance
Understand website usage
Help prevent fraud and abuse

Some cookies may be necessary for the website and checkout process to function correctly.

Depending on your location and the technologies used on our website, you may be provided with options regarding certain non-essential cookies.

7. Analytics

We may use analytics services or website tools to understand how visitors interact with our website.

These services may collect information such as device type, browser information, approximate location based on IP address, pages visited, and interactions with the website.

We use this information to understand website performance and improve the shopping experience.

8. How We Share Information

We may disclose personal information when reasonably necessary to operate our business and provide our services.

This may include sharing information with:

Payment processors
Shipping carriers
Suppliers and fulfillment providers
Website hosting providers
E-commerce and website service providers
Security and fraud-prevention providers
Analytics providers
Professional advisers or service providers
Government authorities when legally required

We do not sell personal information for money.

9. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.

Customers are responsible for keeping their account credentials secure and should contact us if they believe their account has been compromised.

10. Data Retention

We may retain personal information for as long as reasonably necessary to:

Process and maintain order records
Provide customer service
Resolve disputes
Prevent fraud
Maintain business and financial records
Comply with tax, accounting, legal, or regulatory requirements
Enforce our agreements and policies

Retention periods may vary depending on the type of information and the reason it was collected.

11. Your Privacy Rights

Depending on where you live, applicable privacy laws may provide you with certain rights regarding your personal information.

These rights may include the ability to request:

Access to certain personal information we maintain about you
Correction of inaccurate information
Deletion of certain information
Information regarding how your personal information is used or disclosed
Other rights provided under applicable privacy laws

Some requests may be subject to exceptions or record-retention requirements permitted by law.

To submit a privacy-related request, please contact us through the Contact page on our website.

We may need to verify your identity before completing certain requests.

12. Children’s Privacy

Our website and services are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take reasonable steps to delete it when appropriate.

13. Third-Party Websites and Services

Our website may contain links to or integrate services provided by third parties.

We are not responsible for the privacy practices of third-party websites or services. We encourage customers to review the privacy policies of any third-party services they use.

14. Fraud Prevention and Security

We may use information associated with orders, accounts, devices, payments, and website activity to detect, investigate, or prevent fraud, unauthorized transactions, security incidents, and other misuse.

Information may be shared with payment processors or security providers when reasonably necessary for these purposes.

15. Legal Requirements

We may disclose personal information when we reasonably believe disclosure is required to comply with applicable law, legal process, court orders, regulatory requirements, or lawful government requests.

We may also disclose information when reasonably necessary to protect our rights, customers, website, or business.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our website, business practices, services, or legal requirements.

When changes are made, the updated version will be published on this page and the “Last Updated” date will be revised.

17. Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact us through the Contact page on our website.

When contacting us regarding an existing order, please include your order number when relevant.

EPSellz