Refund Policy
Last Updated: September 28, 2026
Thank you for shopping with EPSellz. Please review our refund policy carefully before completing your purchase.
All Sales Are Final
All sales are final. We do not accept returns or exchanges.
Once an order has been placed and processed, products cannot be returned for a refund or exchanged due to reasons including, but not limited to:
- Change of mind
- Ordering the wrong size, color, or product
- No longer wanting the product
- Personal preference
- Minor variations in color, packaging, or appearance
Please carefully review all product photographs, descriptions, sizing information, and order details before completing your purchase.
This policy does not limit any rights or remedies that cannot legally be excluded under applicable consumer protection laws.
Refunds for Undelivered Packages
A refund may be issued when a package is not successfully delivered and the available carrier tracking information confirms that the shipment was lost, undelivered, or otherwise unable to reach its destination.
Before a refund is issued, we may review the tracking history and, when necessary, contact the shipping carrier or fulfillment provider to verify the shipment’s status.
Once non-delivery has been reasonably confirmed, the eligible amount will be refunded to the original payment method.
Packages Marked as Delivered
If carrier tracking information confirms that an order was successfully delivered to the shipping address provided during checkout, the order will generally not qualify for a refund on the basis of non-delivery.
If tracking shows your package as delivered but you cannot locate it, please:
- Check around the delivery location
- Check with household members or neighbors
- Allow additional time in case the carrier marked the package delivered prematurely
- Contact the shipping carrier for additional delivery information
If you believe there has been a carrier error, please contact us and we will review the available tracking information.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information during checkout.
Orders that cannot be delivered because of an incorrect, incomplete, or outdated address provided by the customer may not qualify for a refund.
If you notice an error in your shipping information, please contact us as soon as possible. We cannot guarantee that an address can be changed once processing or shipment has begun.
Damaged, Defective, or Incorrect Items
Although we do not accept general returns, please contact us promptly if you receive an item that is materially damaged, defective, or different from what you ordered.
Please include your order number and clear photographs or other reasonable documentation of the issue.
We will review the circumstances and provide an appropriate resolution where required by applicable law or otherwise approved by us.
Refund Processing
Approved refunds will be issued to the original payment method used to place the order.
After a refund is issued, the amount of time required for the funds to appear in your account depends on your bank, card issuer, or payment provider.
Original shipping charges or other fees may be non-refundable except where required by applicable law or when included as part of an approved resolution.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
Because processing may begin shortly after an order is received, cancellation is not guaranteed once processing has begun.
Orders that have already shipped cannot be canceled.
Payment Disputes
If you believe there is a problem with your order, please contact us first so we have an opportunity to investigate and resolve the issue.
We may provide relevant order records, tracking information, transaction details, and customer communications when responding to payment disputes or chargebacks.
Nothing in this policy restricts any rights you may have through your payment provider or under applicable law.
Contact Us
If you believe your order qualifies for a refund or you have questions regarding this policy, please contact us through the Contact page on our website.
Please include your order number and any relevant tracking information so we can review your request efficiently.
EPSellz