Shipping Policy
Last Updated: September 28, 2026
Thank you for shopping with EPSellz. Please review the following information regarding order processing, shipping, tracking, and delivery.
Order Processing
Orders typically require 1–5 business days for processing before shipment.
Processing times may vary depending on product availability, order volume, weekends, holidays, or other circumstances. Processing time is separate from the estimated shipping time.
Once an order has been processed and shipped, tracking information will be provided when available.
Shipping & Delivery
Estimated delivery times vary depending on the product, destination, carrier, and fulfillment location.
Most orders are expected to arrive within approximately 4-7 business days after shipment. Some orders may arrive sooner or require additional time.
Delivery estimates are provided as estimates only and are not guaranteed.
Multiple Items
If your order contains multiple products, items may be shipped separately and may arrive at different times.
You may receive more than one package or tracking number for a single order.
There is no additional charge solely because an order is divided into multiple shipments.
Tracking Information
Tracking information will be provided when available after your order has shipped.
Please allow time for the shipping carrier’s tracking system to update after receiving your tracking number. In some cases, tracking information may take several days to display movement.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please carefully review your:
- Full name
- Street address
- Apartment or unit number, if applicable
- City
- State
- ZIP code
- Contact information
If you notice an error after placing your order, please contact us as soon as possible.
We cannot guarantee that a shipping address can be changed once an order has entered processing or has been shipped.
Shipping Delays
Occasionally, shipments may experience delays outside of our reasonable control.
Possible causes include carrier delays, severe weather, holidays, high shipping volumes, customs processing, transportation disruptions, or other unexpected circumstances.
If your order appears significantly delayed, please contact us and we will assist in reviewing the available tracking information.
Lost Packages
If tracking information indicates that your package may have been lost in transit, please contact us.
We may work with the applicable carrier or fulfillment provider to investigate the shipment.
If tracking shows a package as delivered but you cannot locate it, please check around the delivery location, with household members or neighbors, and with the shipping carrier before contacting us.
We will make reasonable efforts to assist with delivery issues, subject to applicable carrier procedures and consumer protection requirements.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible after delivery.
We may request photographs of the product, packaging, shipping label, or damage so that we can investigate the issue and determine an appropriate resolution.
Please retain the original packaging until the issue has been resolved.
Incorrect or Missing Items
If you receive an incorrect product or an item is missing from your shipment, please contact us with your order number and details regarding the issue.
We may request photographs or other reasonable information to verify the order and assist with resolving the problem.
International Shipping
Availability of international shipping may vary by destination and product.
International orders may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country.
Unless otherwise stated during checkout, customers are responsible for any applicable customs duties, import taxes, or similar charges.
Customs processing may also cause additional delivery delays.
Order Changes & Cancellations
If you need to change or cancel an order, please contact us as soon as possible.
Because processing may begin shortly after an order is received, we cannot guarantee that an order can be changed or canceled after processing has begun.
Orders that have already shipped cannot be canceled and may instead be subject to our applicable return process.
Questions About Your Shipment
If you have questions regarding your order, tracking information, or delivery, please contact us through the Contact page on our website.
When contacting us regarding an existing order, please include your order number so we can assist you more efficiently.
EPSellz